Q: What if i don't like the product(s) after receiving it?

A: We endeavor to ensure all product descriptions provide the most up to date information and also make sure our professional photographer provide the most accurate photographs of the product(s). This ensures the product(s) you expect to receive are correct. If you do receive a product you don't like, you can return the product within 7 days after receiving it. We will offer an 85% refund(15% is for the shipping fee which cannot be returned). Returned products must be in brand new condition with the original packing.

Q: How long will take to receive my order?

A: For any FREE SHIPPING order under $50, it will take between 1-4 working days for processing(including strict quality inspection and professional packing). It will then take additional 12-15 working days for the order to be delivered from our warehouse. Shipping time will differ from country to country.

Q: What do i do when i have received a product that is not as described?

A: Samsungxcable.com will be happy to exchange or refund any products that are incorrect or not as described. You can contact us by email. We respond within 1 working day

Q: What do i do if i have received a faulty product?

A: All of our products are strictly inspected and tested before they are shipped. if you have received a faulty product, we will be happy to exchange or provide a refund. Please contact us within 7 days of receiving the item. We will respond within 24 Hours.

Q: What about your warranty?

A: Our limited warranty time is 90 Days. If there are any questions of your order, please contact us within 14 days as you receive it. Once we confirm the exact problem, we will offer exchange or refunds to you.

Q: What if the item I ordered was not in stock?

A: If an item is not in stock (i.e., color, size, etc.), we will notify you immediately. We will NEVER send a similar item without your prior approval.


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